Skip to content

 

Saint Petersburg, Florida - USD Full Time Posted: Friday, 15 March 2019
 
 
? Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Provide technical assistance and support for incoming helpdesk tickets and issues related to computer systems, software, and hardware. Respond to queries either in person, over the phone, or via remote desktop. Compose how-to and training documents. Train computer users. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Follow deployment checklist to set up and deploy desktops and laptops for end-users. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved.-A+ certification or adequate experience? -2-3 years? experience with Ticketing systems ServiceNow, Remedy? -Windows operating systems XP,7,10? -Experience with Remote supporttools? ? - Strong proficiency in Excel and other Microsoft Program skills required? - Windows 7 administration and bug fixing in an Active Directory environment? - Experience with IT support ticketing systems? - PC skills experience? - Adeptness in PC desktopworkstations? - Printers experience? - Background working with internet?

Saint Petersburg, Florida, United States of America
IT
USD
Robert Half Technology
Robert Half Technology
JS6874_9A5107B250DB58A4C9C60BD661E8174B/668587100
3/15/2019 1:18:09 AM

We strongly recommend that you should never provide your bank account details to an advertiser during the job application process. Should you receive a request of this nature please contact support giving the advertiser's name and job reference.

Other jobs like this

Saint Petersburg, Florida
USD
Clearwater, Florida
USD
Tampa, Florida
USD
Brandon, Florida
USD
Sarasota, Florida
USD
See more