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South San Francisco, California - USD Full Time Posted: Friday, 15 March 2019
 
 
Only local San Francisco Bay Area candidates! No 3rd party candidates! Direct W2 employees only! bull Facilitate customer learning events as a productivity software expert bull Develop customer learning experiences based on audience and IT solution bull Assist in executing customer engagement strategy in South San Francisco virtually for remote sites bull Act as a conduit between customers and IT bull Promote IT offerings to customers via short face-to-face engagement interactions bull Engage with customers to understand and what IT-related challenges they face in their day-to-day work bull Identify and document business needs and opportunities for IT to improve customer offerings bull Follow best practices for Customer Engagement bull Document customer feedback regarding IT solutions bull Lead development of instructional materials when necessary bull Ensure creation and accuracy of digital or printed materials for customer engagement experiences bull Edit training materials created by others for formatting, flow, and educational effectiveness bull Write, Review and edit content for self-serve user instructions and resource material. bull Act as an advocate for user productivity tools by answering questions and posting tips in our work-related social platforms bull Willingness to travel within the U.S. up to 30 time Skills bull Excellent classroom training skills bull Knowledge of emerging and evolving technologies bull Advanced knowledge of Google Apps Suite and other business productivity tools (eg Smartsheet, Trello, Asana) bull Ability to think on your feet and adapt to the needs of the audience bull Excellent troubleshooting and problem solving skills bull Ability to be customer-centric and strive for simplicity bull Ability to understand technical jargon and distil into simple user facing terminology bull Ability to engage customers and build effective relationships with customers in varying levels across the organization bull Ability to determine clientcustomer needs bull Demonstrated ability to lead adult learning programs bull Knowledge of and skill with change management practices bull Knowledge of and skill with instructional design methodologies bull Familiarity with leveraging social media platforms for promotionsmarketing bull Ability to thrive in a culture of 'Casual Intensity' bull Intermediate experience with video editing motion graphics bull Proficiency with Adobe Photoshop Illustrator or comparable graphics software bull Proficiency with Wordpress bull Keen attention to detail and the ability to work across numerous projects while meeting deadlines bull Ability to work effectively with multiple project team members and stakeholders across the organization Education 3+ years training adult education experience 3+ years IT experience supporting productivity applications 3+ years experience with social media toolstechnologies and their applications to internal communications Familiarity with the pharmabiotech industry a plus Languages English Read Write Speak Attachments p p spacer

South San Francisco, California, United States of America
IT
USD
Advanced Software Talent
Advanced Software Talent
JS6874_B1C036AA4C87D8E2F852A0CA66E79BCD/668737867
3/15/2019 1:17:34 AM

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South San Francisco, California
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